Train & IC card help
Get around with confidence.
For your journey through Japan
Enjoy Japan.Know your next step.
Simple help with trains, money and everyday moments.
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Guides travellers use most
Practical help for your journey
For this part of your trip
Exploring Japan
Transfer Between Local Trains
Find the line symbols and transfer options for JR, subways, and private railways in Tokyo, Osaka, and Kyoto.
When Your Train Stops or Is Delayed
Check service status, ask station staff, confirm alternate transport, and contact bookings in order.
Use Restaurant Ticket Machines
How to pay first, choose a menu item, and hand over the ticket.
How to Use Coin Laundry in Japan: Detergent, Drying and Payment
Washing clothes during a Japan trip? Check care labels and the machine's course first. Use the quick reference for detergent, payment and clothes that stay damp.
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A little help, when you need it most.
Find emergency numbers and official support when something unexpected happens.